Data Deletion Policy

PT Arasys Inovasi Indonesia

Last Updated: May 31, 2026

PT Arasys Inovasi Indonesia (“Arasys”, “we”, “us”, “our”, or “the company”) respects users’ rights regarding their personal data. This Data Deletion Policy explains how users may request deletion of personal data collected or processed through our website, customer support channels, and integrations with third-party platforms, including Instagram, Facebook, Meta Platform, WhatsApp, email, live chat, and Chatwoot.

This policy applies to users who have interacted with us through https://arasys.co.id, online forms, email, WhatsApp, Instagram, Facebook Messenger, live chat, Chatwoot, or other official communication channels operated by PT Arasys Inovasi Indonesia.

1. Purpose of This Policy

The purpose of this Data Deletion Policy is to provide clear instructions for users who wish to request deletion of their personal data from our systems, where such deletion is permitted by applicable laws, contractual obligations, administrative requirements, and legitimate business or security purposes.

2. Types of Data That May Be Deleted

Subject to verification and applicable legal or operational requirements, users may request deletion of certain personal data, including:

  • Contact information, such as name, email address, phone number, or WhatsApp number.
  • Messages or conversation history sent through Instagram, Facebook Messenger, WhatsApp, email, live chat, or Chatwoot.
  • Data submitted through website forms.
  • Customer support ticket information.
  • Uploaded files or attachments submitted voluntarily by the user.
  • Meta Platform communication data received from Instagram or Facebook Messenger.
  • Other personal data that is no longer required for service, legal, administrative, or security purposes.

3. How to Submit a Data Deletion Request

Users may request deletion of their personal data by sending an email to:

Email: [email protected]
Email Subject: Data Deletion Request

To help us process the request accurately, users are advised to include the following information:

  • Full name.
  • Email address used to communicate with us.
  • Phone number or WhatsApp number, if applicable.
  • Instagram username or Facebook profile/account name, if applicable.
  • The communication channel used, such as website form, email, WhatsApp, Instagram, Facebook Messenger, live chat, or Chatwoot.
  • The type of data or conversation the user wants to delete.
  • Approximate date or period of communication, if available.
  • Proof that the user owns the account or is authorized to request deletion, if required.

4. Verification Process

After receiving a data deletion request, we may verify the identity of the requester to ensure that the request is submitted by the data owner or an authorized party.

We may request additional information if the submitted details are insufficient to verify identity, locate the relevant data, or determine whether the data can be deleted.

We may refuse or delay processing a request if we cannot reasonably verify the identity or authority of the requester.

5. Data Deletion Process

If the request is valid and the relevant data is eligible for deletion, we will delete, anonymize, or restrict the use of the relevant personal data within a reasonable period.

Deletion may include removing or anonymizing data from customer support records, communication histories, form submissions, internal records, and systems used to manage user communications.

If data is stored in third-party systems, such as Chatwoot, hosting services, email systems, or communication platforms, we will take reasonable steps to remove or restrict the relevant data according to the functionality and policies of those systems.

6. Data That May Not Be Deleted Immediately

Some data may not be deleted immediately or may need to be retained where necessary for:

  • Compliance with applicable laws or regulations.
  • Accounting, taxation, invoicing, or transaction records.
  • Contractual obligations.
  • Security, fraud prevention, or abuse prevention.
  • Internal audit and compliance purposes.
  • Dispute resolution.
  • Establishment, exercise, or defense of legal claims.
  • Legitimate business records required to prove services, communications, or transactions.

Where full deletion is not possible, we may restrict access to the data, anonymize it, or retain only the minimum information necessary for the purposes described above.

7. Data from Instagram, Facebook, and Meta Platform

If users have contacted us through Instagram, Facebook Messenger, or other Meta Platform services, certain communication data may have been received through Meta’s official API or platform services and processed in our customer support system.

Users may request deletion of communication data related to Instagram or Facebook Messenger by following the request process described in this policy.

Please note that deletion from our systems does not automatically delete data stored directly by Meta, Instagram, Facebook, Messenger, or other third-party platforms. Users may need to manage or delete their data directly through the relevant platform settings according to each platform’s own policies and tools.

8. Backup and Archived Data

Deleted data may remain temporarily in backups or archived systems until such backups are overwritten, rotated, or deleted according to our backup retention procedures.

During this period, backup data is not actively used for normal business operations unless restoration is required for security, legal, disaster recovery, or technical reasons.

9. Processing Time

We will make reasonable efforts to respond to data deletion requests within a reasonable period after receiving sufficient information to verify and process the request.

The processing time may vary depending on the complexity of the request, the amount of data involved, verification requirements, legal obligations, and technical limitations.

10. Request Rejection or Limitation

We may reject, limit, or delay a data deletion request if:

  • The requester cannot be verified as the data owner or authorized party.
  • The request is unclear, incomplete, excessive, repetitive, or unreasonable.
  • The data is required for legal, tax, accounting, contractual, security, or dispute resolution purposes.
  • The data is necessary to protect the rights, safety, property, or legal interests of Arasys, users, customers, partners, or third parties.
  • Deletion is not technically possible or would require disproportionate effort, in which case we may anonymize or restrict the data where possible.

11. Relationship with Our Privacy Policy

This Data Deletion Policy forms part of and should be read together with our Privacy Policy. Our Privacy Policy explains how we collect, use, share, store, and protect personal data.

Users may review our Privacy Policy at: https://arasys.co.id/privacy-policy

12. Contact

For questions, requests, or complaints regarding data deletion, users may contact:

PT Arasys Inovasi Indonesia
Address: Jl. Gg. Masjid Kel No.4, Pengasinan, Kec. Sawangan, Kota Depok, Jawa Barat 16518, Indonesia
Email: [email protected]
Website: https://arasys.co.id